All our products are personalised for our customers and will need to be confirmed and ordered on our website. All you need to do is personalise your chosen products and follow the prompts through the checkout.

We understand it can be challenging to determine how well a photo will be printed by looking at it on screen. Screen resolution is very different from a high-res print resolution. There are some essential things to check when choosing the very best photos for your personalised products. We have provided a photo quality guide here to be sure you create the very best quality product!

Try and use images that are cropped to a rectangle, as our photo magnets are best suited to this format. The photos you upload for most products should be a minimum of 800px and under 5MB.

You can access photos from your devices photo gallery. If you would like to access any photos on social sites such as Facebook or Instagram, we recommend logging in to your nominated social account. Once you access these photos, you can save them out on the device’s photo gallery. Our product pages will also be set with a minimum size requirement for your image. Pro Tips: Try using clear images with clean backgrounds, so the focus is on the actual person or image and avoid dark backgrounds and photos with a lot going on. Also, avoid blurry, heavily filtered and unfocused photos. Important note: When choosing your photos, please avoid using anything that may be deemed offensive, such as those of a pornographic, sexually explicit nature or any references of a criminal nature. Snap Magnetix reserves the right to cancel orders of this kind.

Snap Magnetix takes quality control very seriously before dispatching your order; however, we understand that sometimes things can go wrong. If you receive your product and it is incorrect or not what you ordered, please contact us via our contact us form so we can help resolve this issue.

While we try our best to match the preview as shown on the website, different monitor and brightness settings can change the perception of the colour.

No. Unfortunately, we cannot add products to existing orders. These will need to be placed as a separate order.

No. Once you have confirmed your products with us online, placed your order and received an order confirmation, the manufacturing process has begun. We cannot make any changes to your order specifications. For our full trading terms and policy concerning order changes, please see our Terms & Conditions page.

No. Only one discount code can be applied to your order at one time. For more information, please visit our trading terms here.

We accept Mastercard, Visa, PayPal, Afterpay, Apple & Google Pay. Please note: We do not accept AMEX.

If you have reached our checkout and are having trouble applying your discount code, please use the following tips to troubleshoot. Make sure that you have entered the discount code correctly with no extra spaces or punctuation. Make sure all the conditions are met to qualify for the discount. For example, you may have to add a specific amount of product to your cart to be eligible. If you continue to experience issues, please contact us via our contact us form.

If your order has not left us. Yes, please be sure to reach out to our customer service team with your correct shipping address for amendment before the dispatch of your order. If your order has been dispatched or is already on the way, we will not be able to change your shipping address. If your order is already on the way. Once your order leaves our HQ, we cannot change your address. You may contact Australia Post, and they may be able to redirect your parcel at their discretion; however, this is not guaranteed. If the goods are returned to us, we will attempt to contact you using your order details to re-deliver. Please note, we do not ensure the package will be returned to us by the carrier provider or the recipient at the incorrect address. If the incorrect address provided is a neighbor, we recommend attempting to retrieve this parcel directly. If your package is returned, you will be required to pay a second shipping cost to have it redelivered to the correct address.

No. At this stage we are operating out of a private residence and cannot offer pickup orders at this time.

Once your order has left our warehouse, you will be able to track it online with Australia Post. You will be sent an email with your tracking number. Please allow 24 hours for your tracking information to become active.

As our products are created uniquely for you, your order will be produced and dispatched in 4 business days of the purchase date. Your order is shipped as per Australia Post delivery times. For more information on the estimated delivery times to your area, please refer to our shipping information. PLEASE NOTE: During our peak periods, production time may differ due to the volume of orders received. While we try our best to represent this on our website accurately, it is variable daily.

We have a flat rate shipping cost of $9.95 for standard shipping and $12.95 for Express Shipping as per Australia Post delivery timeframes.

If your parcel is showing as delivered, but you have not received it, be sure to check no one else on your property has received your package. Also, double-check the shipping information provided at the time of placing your order is correct. We also recommend checking for a delivery note, as it may have been redirected to the post office for collection. You will then need to lodge an enquiry directly with Australia Post to see if they can provide further assistance as to where this parcel has been delivered. Australia Post is contactable on 13 76 78.

If your order is returned to us, it may be due to a few different reasons. Your delivery was taken to the post office for collection and was not collected. Suppose our carrier provider cannot safely deliver your parcel when no one is home. In that case, a collection card will be left, and your order will be taken to your local post office for pick-up. The Post Office will hold your order for 10 days before returning to us. If your order is returned due to being uncollected, a second shipping cost will apply to have this redelivered. The shipping address provided was incomplete or incorrect. Sometimes, there may be an error with the shipping address provided to us at the time of purchase which is not updated before the dispatch of your order. You will find the shipping information as provided in your confirmation email. If this is the case, the package may be returned to us by the carrier provider. Please note that we do not guarantee that the package will be returned to us by the carrier provider or the recipient at the incorrect address. If the incorrect address provided is a neighbour, we recommend attempting to retrieve this parcel directly. If your package is returned, you will be required to pay a second shipping cost to re-deliver it to the correct address.

You must have lodged a return claim with us and had your claim approved before returning any goods to us. If you are asked to return your goods to us, Snap Magnetix will cover shipping costs if the product is deemed faulty and the above requirements are met. If the product is not deemed faulty by us, you will be liable for the return shipping cost, including the cost of sending the product back to you. If the returned product was purchased in an order with other products, you will not be eligible for a refund or credit on this cost. All returned orders must be trackable. It is your responsibility to track the delivery until is it received by us. Your return product will be actioned within 5 business days of receipt.

Once your order is handed over to Australia Post to deliver your products, we trust that these will be delivered as per our specified time frames; however, any delays incurred during transit are unfortunately out of our control. Snap Magnetix will not refund shipping costs if your order has not arrived within our estimated delivery time due to issues with the carrier provider. If your parcel is received damaged in transit or not delivered within the specified time frames and you have been supplied a tracking number for your purchase, an enquiry must be lodged with Australia Post before contacting us. Once your claim has been lodged with Australia Post and communicated with us, our team will assist where possible.

Snap Magnetix takes quality control very seriously before dispatching your order; however, we understand that sometimes things can go wrong. If you receive your product and it is not as described or not what you ordered, we will happily offer a replacement, store credit, or refund. Returns must be lodged with us within 30 days of receiving your product. Please be sure to read through our entire policy before proceeding to lodge a return claim.

Unfortunately, as all our products are lovingly and uniquely customised, we cannot accept returns or exchanges for your products. If, for any reason, you are not happy with your photo magnets, please contact us via our contact us form here, and we will help the best we can.

As all our products are uniquely customised as per the specifications provided to us, unfortunately, we will not be able to accept returns based on Change of mind on your purchase. The fault of goods due to general wear and tear or use outside of what the product is intended for. Products that have not been received due to an incorrect address provided that was not corrected prior to the dispatch of your order. Shipping costs due to delivery delays with the carrier provider that is outside of Snap Magnetix's control. Please note: Our website is designed to automatically process your order once confirmed with us. This process is entirely automatic, and we are unable to disrupt the process. Please kindly note that we ask our customers to confirm their choices before they add their product to the cart as we are unable to make any changes to your order once it has been placed.

Our Customer Service team will action your claim within 48 business hours of the lodgement date. During our peak periods, claim response times may be extended beyond 48 business hours. In some circumstances, you may be asked to provide video evidence of the product fault. You may be asked to send the product back to us to allow for a reasonable opportunity to inspect the product thoroughly.